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I hope you had a pleasant experience. Check out my about page to learn more about me =)
All Major Credit Cards accepted. Please pay upon checkout. Transact instantly and securely with 256 bit payment encryption protection
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All domestic packages are mailed USPS First Class by default with Confirmation Delivery and tracking. Production/turnaround time (time it takes to create your design) is about 3-4 weeks. Please allow additional 3-5 business for standard shipping delivery for US orders and 3 weeks for international orders. There are Rush Shipping options available at checkout.
Note: During the Holiday Season (Christmas, Valentine's Day, Mother's Day, etc..) we experience an influx of orders and our production/turnaround time can increase to 3 weeks. Please follow/like me at www.facebook.com/byhannahdesign to keep up to date on current production times and cutoffs for the holiday season.
International orders are welcome! I ship WORLDWIDE everyday. All INTERNATIONAL ORDERS are shipped using USPS First Class mail. There are Rush Shipping options available at checkout. Production time is approximately 3-5 business days for Rush, once shipped, it can take anywhere from 2-4 weeks to arrive once shipped. During holidays, it can take up to 5 weeks to arrive due to delays in customs. There is no tracking system for international orders, except for Rush Shipping option. Please note, every country can vary in terms of customs tax and regulations, it is the buyer's responsibility to know your country's customs regulations and laws. I am not responsible for any customs fee/tax charged at delivery.
**If you want your package to be insured, please message me for additional cost.
Refunds and Exchanges
If for any reasons you're not happy with your order, please let me know. Customer satisfaction is important to me!
* Hand stamped custom necklaces: All custom orders are not refundable
* If the chain breaks within 30 days after purchase, simply 'contact' me and return the the broken chain to me for an exchange.
* Earrings: For sanitary reasons, I do not accept any returns or exchanges for earrings.
Additional Policies and FAQs
Please check to see your address is the same as paypal address. Otherwise, let me know which address is preferred for shipping.
Also, coupon codes applies to regular priced items only (not applicable for items on sale).
** Only one coupon can be used at a time. Coupons/Deals can't be combined.
Sterling silver will tarnish over time if not properly taken care of. In order to keep it looking new, avoid direct contact with lotion, oil, perfume. Moisture and humidity will affect the finish of the sterling piece. Please keep it in the small zip lock bag when the jewelry is not worn to avoid oxidation. For each order, a small polishing pad is included. Before using the pad, it's a good idea to wash the sterling piece in soapy water (dish soap). After it's dried, you can use the pad to bring the shine back to life!
All designs, photos and descriptions are Copyright Protected. None of which should be used without written consent. ©2009 - 2015